Returns & Refunds Policy at Florist South Tottenham

Our Fresh Flowers Guarantee in South Tottenham

At Florist South Tottenham, we take immense pride in delivering only the freshest blooms to our valued customers across South Tottenham. Every bouquet is created on the day of delivery, ensuring it arrives full of colour, fragrance, and freshness. As a trusted local florist serving both households and businesses in South Tottenham, our commitment to quality stands at the heart of everything we do.

Damaged-on-Arrival Policy

While we carefully package every order, we understand that on rare occasions, flowers may become damaged in transit. If your flowers arrive with visible damage, please notify us within 24 hours of delivery. To help us process your claim efficiently, keep the original packaging and take clear photos of the damaged flowers, including the packaging and any affected stems or blooms. Our team uses these details to swiftly resolve your issue and uphold the standards you expect.

Freshness Window

We guarantee our flowers will remain fresh for a minimum of five days from the date of delivery, provided you follow the care instructions supplied with your bouquet. This window reflects the high quality and freshness of the flowers we use. Should your flowers noticeably wilt or fail to meet our freshness standards within this period, please contact us so that we can make it right. Your satisfaction is our promise as your local South Tottenham florist.

Refund and Replacement Options

If you receive flowers that are damaged, or that do not meet our freshness guarantee within five days, we offer flexible solutions. Depending on your preference and the nature of the issue, you can choose either a replacement bouquet or a full refund. Replacement orders are prioritised and delivered at the earliest possible opportunity. Alternatively, refunds are processed promptly to your original payment method once we have verified the issue. Your happiness and peace of mind matter to us as we strive to be South Tottenham's most trusted florist.

How to Make a Complaint

Your feedback is important to us, and we aim to resolve all concerns efficiently and fairly. If you have a complaint about your order or experience with Florist South Tottenham, please contact us as soon as possible, providing your order number and a brief description of the issue. For damaged or unsatisfactory flowers, please include photos to help us assess the problem. Our customer care team reviews every case with care and keeps you updated throughout the resolution process.

Trusted Local Service in South Tottenham

Florist South Tottenham is proud to support our local community, serving households, workplaces, and event venues across the neighbourhood. Our returns, refunds, and complaints policies are designed to provide you with complete confidence and a risk-free shopping experience. We are dedicated to maintaining our reputation as a trusted South Tottenham florist, bringing joy and beautiful blooms to your door—every time you order.