South Tottenham Online Flower Delivery Terms and Conditions

Florist South Tottenham: Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist South Tottenham. These Terms & Conditions apply to all orders placed for online flower delivery services in South Tottenham and surrounding areas. By using our website and placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Please read this document carefully as it details important information regarding your rights and obligations.

Order Process

We aim to offer a seamless and efficient experience for those wishing to order flowers online for delivery in South Tottenham and nearby areas. Please follow these steps to place your order:

Browse our online product selection and choose your preferred bouquet or floral arrangement.
Select any customisation options and add your chosen product to the basket.
Proceed to the checkout, where you will provide recipient and delivery details, including the date and address for delivery within South Tottenham or surrounding areas.
Review your order information carefully before confirming your order and making payment.

On successful payment you will receive an order confirmation on the screen as well as by email. This confirmation does not constitute acceptance of your order but acknowledges that we have received your request.

Order acceptance will be communicated via a dispatch confirmation email or upon delivery, at which point a legally binding contract is in place. All orders are subject to availability. In the event that we are unable to fulfil your order, we will notify you as soon as possible and provide a refund if payment has been processed.

Product Descriptions and Substitutions

We endeavour to ensure that all floral arrangements displayed on our website accurately represent the delivered products. However, as fresh flowers are subject to seasonal availability, we reserve the right to substitute stems, colours, or packaging to the same or higher value without prior notice. Any substitutions will be made with the intention of maintaining the overall style, theme, and value of the chosen arrangement.

Images on our website are for illustrative purposes. Actual products may vary in appearance. If specific flowers are unavailable, we will use the closest available alternative. If a substitution affects the price or quality, we will make reasonable efforts to contact you for guidance.

Pricing and Payments

All prices are clearly stated in GBP (£) and include VAT at the prevailing rate. Delivery charges, if applicable, will be displayed prior to checkout. We reserve the right to alter prices at any time; however, prices for orders already confirmed will not change.

Payment for all online orders must be made at the time of placing the order using our secure payment gateway. We accept major debit and credit cards. Orders will not be processed until full payment is received and cleared.

If your payment is declined or cannot be processed, your order will not be completed, and you will be notified accordingly.

Delivery Policy

We offer flower delivery throughout South Tottenham and surrounding areas. During the order process, you will be able to select a preferred delivery date. We endeavour to meet requested delivery dates and times; however, these are not guaranteed, and delivery may be made on the nominated day or as close as possible thereafter.

Deliveries are made to the address details provided during checkout. Please ensure that all address information is accurate and complete. We cannot take responsibility for late or failed delivery arising from incorrect or incomplete address details provided by the customer.

If the recipient is unavailable at the time of delivery, our delivery team may leave the flowers with a neighbour, in a safe location, or return them to our shop for redelivery or collection. In such circumstances, a delivery card or notification will be left advising the recipient accordingly. Additional delivery attempts may incur additional charges.

Order Amendments and Cancellations

Should you wish to amend or cancel your order, please contact us as soon as possible. We will use reasonable efforts to accommodate requests to amend or cancel orders provided we have not yet begun preparing your order or dispatched it for delivery.

For fresh flowers and perishable products, cancellations or amendments must be made at least 24 hours before the agreed delivery date to receive a refund. Orders cancelled after this timeframe, particularly those involving made-to-order or bespoke arrangements, may be subject to a cancellation charge or may not be eligible for a refund if preparation or delivery has commenced.

Non-perishable products may be cancelled or amended in accordance with your rights under the Consumer Contracts Regulations, including a 14-day cooling-off period, provided the items are returned to us unused and in their original packaging.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers, we cannot accept returns of fresh floral arrangements unless goods are received damaged or not as described. In the rare event you are dissatisfied with your order, please contact us within 24 hours of delivery, providing a photograph of the product and a clear description of the issue.

Where appropriate and at our discretion, we may offer a replacement, partial refund, or full refund depending on the nature of the complaint and evidence provided. Refunds will be processed using the original payment method and typically within 5-7 working days.

Non-perishable items can be returned as per statutory rights if they are unused, unopened, and in saleable condition. Please note that return postage costs are borne by the customer unless the item is faulty or incorrect.

Customer Obligations and Responsibilities

As a customer, you agree to provide accurate, complete, and current information when placing your order, including recipient and delivery details. You are responsible for ensuring the recipient is available to accept delivery, or alternative arrangements have been put in place.

If ordering flowers intended for a hospital, workplace, or business address, please ensure the institution permits deliveries and that you provide clear instructions, including department, ward, or office details.

Liability

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not by law be excluded or limited.

Subject to the above, we shall not be liable for:

Any loss or damage that is not foreseeable or that arises from your breach of these Terms & Conditions;
Failure to deliver flowers within requested delivery time as all delivery times are estimates;
Failures or delays caused by circumstances beyond our control including but not limited to adverse weather, acts of God, or delays caused by third parties engaged in delivery;
Any loss arising from the provision of incorrect or incomplete recipient details by the customer.

Our total aggregate liability under these Terms & Conditions will not exceed the total value of the order giving rise to the claim.

Personal Data and Privacy

We are committed to processing your data in accordance with applicable UK data protection legislation. Personal information you provide will be used only for processing your order, fulfilling delivery, and, where you consent, sending you marketing updates. Your information will be treated as confidential and stored securely.

Intellectual Property

All content on our website, including product images, descriptions, graphics, and logos, are protected by copyright and other intellectual property laws. You may not reproduce, copy, or use any part of our website or materials for commercial purposes without our prior written consent.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them are governed by, and construed in accordance with, the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these Terms & Conditions, the use of our website, or the services provided.

Severability

If any provision of these Terms & Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions will remain in full force and effect.

Changes to These Terms

We reserve the right to revise these Terms & Conditions from time to time to reflect changes in market conditions, technology, payment methods, relevant laws, or our business operations. The most current version will always be available on our website. Continued use of our website and services constitutes acceptance of any amended Terms & Conditions.

Notes on Application

These Terms & Conditions apply to all customers of Florist South Tottenham, including those ordering for delivery within South Tottenham itself as well as surrounding neighbourhoods. By placing your order, you confirm that you understand and accept these conditions as applicable to your purchase of online flower delivery in South Tottenham and nearby areas.

If you have any queries regarding these Terms & Conditions or require assistance with your South Tottenham flower delivery order, please consult our help section or reach out to us through the contact options provided on our website.